Piercing jewelry, altered or resized items, and select specialty pieces — including custom work, vintage items, perfumes, sale pieces, prints, booklets, and artwork — are final sale and cannot be returned.

For all other items, returns or exchanges must be initiated within 10 days of receipt, whether purchased online or in-store.

All returns must be in original, unaltered, and unworn condition. We reserve the right to deny a refund or store credit if an item doesn’t meet these conditions or falls outside our return guidelines.

If you have questions about your item’s eligibility or need help with a return, feel free to contact us at info@fiatlusf.com.

You’re welcome to bring your return or exchange to any of our brick-and-mortar stores. Otherwise please email us within 10 days of receiving your item to request a Return Form. Once received:

• Print and complete the Return Form in full.
• Include it in your return package along with a printed copy of your original receipt.
• Make sure your return is prepaid and fully insured for the full purchase amount.
• Ensure the package is Prepaid and fully insured for the full purchase amount; shipped via UPS (recommended), and free of Collect on Delivery (COD).  
• Please Note: Unless we sent you the wrong item or your item arrived damaged, you are responsible for all shipping costs.
• Send your package to:  Fiat Lux Returns 3169 16th Street San Francisco, CA 94103

Before sending your item back, please email us at info@fiatluxsf.com to confirm that it’s eligible for resizing. Some rings can be resized — others, unfortunately, cannot. Once confirmed, kindly follow the standard return instructions outlined above.