Extended holiday returns & exchanges accepted through January 10th, 2025 for purchases made starting November 29, 2024.
In the event that you are not feeling it, there are a few different options:
(1) If you ordered online and are returning for a refund or an exchange, then within 10 days of receiving your item, email us for the RETURN FORM, then print, entirely fill out the form, and include it in the package along with a printout of your receipt. Your return package must be sent prepaid and insured for the full amount at which you bought the item — we won’t accept any CODs and we aren’t responsible for missing or lost packages. We recommend shipping all items to us through UPS. Unless we sent you the wrong item or the item is damaged, you’re responsible for all shipping costs.
(2) If you are returning for a resize, please first send us an email to make sure that we can resize it, and then follow the steps in (1). One resizing is complimentary within 1 month of purchase. Some rings can be resized, others, unfortunately, cannot. Note that one of your local jewelers may be able to resize it too, but if not and it’s resizable, we’re happy to help.
(3) If you ordered or purchased it in our brick & mortar store, then please simply bring it back in for an exchange or resizing within 10 days of purchase. For items purchased in the brick & mortar, we only offer exchanges.
All items must be returned in original unaltered & unworn condition.
Note that we do not accept returns on any piercing jewelry or altered/resized items, as well as some special items, like custom work, all vintage, perfume, sale items, prints, booklets and artwork. They’re all final sale and cannot be returned. If you’re uncertain whether your item is final sale, send us a message!
We reserve the right to deny credit or a refund if your item does not meet our return policies or is not in its original condition. Be sure to include the Return Form and the original invoice and please send it to:
Fiat Lux Returns
3169 16th Street
San Francisco, CA
94103