FREQUENTLY ASKED QUESTIONS

Fillmore & Mission shops will be open on Monday December 23 11am-6pm for additional shopping. We are open on Tuesday December 24th 11am-2pm & closed on Wednesday December 25th.

Both Fillmore & Mission shops will be closed Tuesday December 31st-Friday January 3nd so the Fiat Lux Crew can rest and reset for the new year. Orders placed and emails sent will be answered after our team returns! Thank you for your patience.

Short answer, yes! Learn more about Fiat Lux Bespoke wedding & engagement rings, future heirlooms or Bespoke-ish, customizing an existing Fiat Lux design here.

If you’re unawares of your specific ring size, most jewelers in your area would be happy to size you, and this is definitely your best bet. Or use our ring measuring guide here. Still not sure? You can email us at info@fiatluxsf.com for our ring sizing kit & we'll send one over gratis! Note that if you order a custom size from us, and it doesn’t fit just the way you want, we’ll try to help, but in the end the responsibility of communicating the correct size is up to you.

While we strive for utmost accuracy, we're human too & mistakes happen. We reserve the right to revise/correct pricing for our products and services. In the event of an incorrect price on a quote or order, you will be notified by email or text, and given the option to accept the corrected price or cancel the order.

All prices and product availability are subject to change without notice. The stated pricing is valid for 7 days from the date of this quote.

We seem outsized but, well, we’re a tiny little shop. We try hard to make sure that the stuff online matches the stuff in shop, and we try to keep a few different sizes of things in the shop. If your item is not in stock because we don’t have your size, and the site showed that we don’t have the size, please allow six to twelve weeks for delivery depending on the artist. If you ordered & there is confusion, don’t fret — we’re on top of it and will let you know the skinny asap! If you want to know for absolute sure before you place an order, please write to us!

If you have a deadline, we'll try our best to get it to you when you need it. Be aware that the artists charge a small fee to put your order to the front of the line. Please contact us either via our phone number or info@fiatluxsf.com to see how we can help you get what’s needed when it’s needed.

Because everything in the shop is handmade, once we begin to fill an order it can’t always be cancelled. If you need to cancel an order, please email us at most 24 hours after placing it. Moreover, some of our items, like vintage, are final sale, so be sure to double check.

In the event that you are not feeling it, please see our Returns page.

If you want to know if an item or size is in stock, then let’s chat! You can even text us! However, all orders must be placed either in the brick & mortar or on the webstore. There are no exceptions to this rule, for our protection & yours.

Our in-house line and our designers use conflict-free stones and recycled or fair mined gold and silver inasmuch as we can guarantee it. We're always trying to do better in everything, and there's a whole tome we could write, some of which might sound greenwashy, so let's distill that tome into a single word: legit. Contact us if you want to know more.

We will never, ever sell, trade, rent, or give away your personal info for any reason whatsoever scout’s honor. Click into our Privacy page for more.

Our name is in Latin and derived from an ancient Roman expression meaning “stand into the light”, or “let there be light”. It refers to an act of making ourselves aware by creation — and we thought it was just kind of perfect for a collection of artists making beautiful, unique, handmade things.

Yes! Our piercers are all outstanding members of the Association of Professional Piercers, with one piercer on the APP Board of Directors. Our studio is SF Health Department Certified & we're one of the only fully disposable studios in the US.

Click here for more Piercing FAQs!